FAQ

 

My Order

What does in-stock, back-ordered and made-to-order mean?

In-stock means that the item is available for purchase and ready to be shipped. Backordered means that the item is not available at the moment, as we are waiting for it to be restocked. Made-to-order are items that are customized to your specifications. Since the item goes into production after the order is placed, the shipped-out time for these items tend to be longer. 

Will I be charged duties and taxes?

For U.S. destinations, taxes and duties are applied at check-out according to each State Law. For international shipments, there may be duties and taxes incurred on your shipment that varies by countries.

I’m not sure of my ring size.

The average female ring size is a US size 7, and we got you a few tricks to try:- If you already have a ring, measure the internal diameter, then cross reference the diameter with the sizing info on the product page.- If you do not have a ring, simply measure the perimeter of your finger with a shoe lace or a strip of paper.

Can I have my order gift-wrapped with a gift receipt? And add a personal message?

Yes you can! When you check out your order, simply check the gift-wrapping option and input your personal message.

Can I cancel/make changes to my order?

If your order has been placed in less than 24 hours, we might be able to cancel/change for you. Please contact us at contact@shopseesea.com or click "live chat" to speak with our customer care staff.

My item is incorrect or damaged.

If you receive the wrong or a damaged item, please email us at contact@shopseesea.com, with a picture of the wrong or the damaged item. We will verify your claim and send you the replacement at no cost.

Shipping & Returns

 

What is the shipping fee and the delivery time?

Shipping is free on US orders, and no minimum payment requirement. International shipping fee varies by country, but is waived for orders over $99. Orders will be shipped out within 24 hours once placed. Domestic orders arrive within 1-3 business days; international shipping time varies based on the location.

Tracking shows as delivered, but I have not received my package.

Contact us at contact@shopseesea.com or click "Let's Chat" to speak with our customer care staff.

Can I exchange a product?

We do not offer direct exchanges, simply return the original item for a refund first, and place a new order.

What's your return and exchange policy?

We accept returns within 30 days of purchase. Please note we need to receive your returned piece by the end of the 30-day window. Engraved and Customized Products are not eligible for a return at any time and are final sale. 

All returns must be:

  • Unworn

  • Have no signs of wear or damage

  • In all original packaging with box and pouch included
    (See sea will not be responsible for increased shipping fees due to large/over-sized packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.)

​Should the returned item not meet the above return guidelines, See Sea has the right to deny a return and have the item re-shipped to customers.

How can I return my item?

Step1: Email us at contact@shopseesea.com with your order number and item(s) you would like to return.
Step 2: Receive an email with the digital return label on the same day.
Step 3: Paste the return label over the original label on the package, and drop off at any USPS locations.

When can I expect a refund?

Once the refund is issued, please allow 7 business days to process the refund back to your account. 

Product Care & Material

 

How do I take care of my jewelry?

We include a detailed care guide in your package. In short, when not wearing your jewelry, place them in a pouch or a box. Keep the jewelry away from scratches, liquids, sunlight, extreme temperatures and humidity.

Do you have a warranty?

For 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the craftsmanship of the jewelry occurs. Please contact us and we’ll send you a replacement. A few exclusions for our 1-year warranty are

  • Physical scratches, dents, damages caused by sharp or strong objects 

  • The jewelry shows normal signs of wear or becomes less sparkle over time